Long-Term Care Ombudsman Program

The primary responsibility of the Long-Term Care Ombudsman Program is to investigate complaints made by or on behalf of residents of care facilities. These facilities include nursing homes, residential care facilities for the elderly (also known as board and care homes), and assisted living facilities.

Ombudsman representatives advocate for improvements in resident care and work to improve resident quality of life. They make a difference in the lives of residents and their families by visiting residents regularly, addressing and resolving quality of care and safety issues, training staff, families and residents on resident’s rights and abuse prevention, helping prevent inappropriate evictions, and more. 

If you need Long-Term Care Ombudsman services, please call: (805) 922-1236.
For emergencies or to get help during the weekend or after 5 p.m. on the weekdays, please contact the 24-hour State Ombudsman Crisis Line at 1-800-231-4024. TDD/TTY: 1-800-735-2929.

If you believe you are in danger, please call 911. Where to report abuse.

Since our services are provided at no cost, your tax-deductible donation to FSA can help support this program.

Funding for Ombudsman Services is provided by the Area Agency on Aging, County and City of Santa Barbara, grants, and private donations.