Long-term Ombudsman
We investigate complaints and help residents and families resolve problems within nursing homes and assisted living facilities — always with confidentiality and care.
Who It's For
Residents of long-term care facilities and their families seeking support or advocacy. Assistance available in both English and Spanish.
Easy as 1, 2, 3...
- Contact our Ombudsman office.
- Share your concern or question confidentially.
- Receive follow-up and resolution from a trained advocate.
About the Program
The primary responsibility of the Long-Term Care Ombudsman Program is to investigate complaints made by or on behalf of residents of care facilities. These facilities include nursing homes, residential care facilities for the elderly (also known as board and care homes), and assisted living facilities.
Ombudsman representatives advocate for improvements in resident care and work to improve resident quality of life. They make a difference in the lives of residents and their families by visiting residents regularly, addressing and resolving quality of care and safety issues, training staff, families and residents on resident’s rights and abuse prevention, helping prevent inappropriate evictions, and more.
COST
Free of Charge to all long-term care residents and families