The Family Coach (FC) provides case management, care coordination, and parent education to children, individuals and families. The FC conducts comprehensive assessments, develops individualized care plans, and delivers whole-person, family-centered support that promotes physical, behavioral, and emotional well-being.

Integrating CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Community Health Worker (CHW) services, the Family Coach helps participants improve health outcomes, strengthen family functioning, increase self-sufficiency, and access community resources. The FC initiates comprehensive assessments, care plans emphasizing physical and emotional health, whole person care, and intensive care management to Populations of Focus as identified by CenCal Health. Using the Strengthening Families Protective Factors Framework, the FC empowers families through evidence-based parent education, family strengthening, advocacy, and resource navigation.

The Family Coach collaborates with families, schools, healthcare providers, and community partners to build caregiver capacity, strengthen parenting practices, and support positive outcomes for children and families.

Services are provided in community settings, FSA offices, and/or in the home. The position requires working traditional and non-traditional business hours including evenings and/or weekends.

FSA strives to be a trauma-informed and resilience-oriented organization. Working with those impacted by trauma can affect staff in various ways, so FSA actively identifies and employs methods to support staff to embody a healthy and sustainable balance of care.

Facilitation

• Facilitate group workshops and individualize 1:1 in person or virtual sessions utilizing evidence-based curricula.
• Conduct outreach, recruitment, and engagement to successfully enroll in parent education offerings.
• Coordinate workshops with co-facilitators and community partners to best meet family’s needs. This includes continuously adjusting lessons or activities to different learning styles, attendee dynamics and needs, and being sensitive to cultural norms.
• Attend curricula training as needed to gain knowledge in the program’s content and teaching methods
• Support participants in developing positive parenting skills through the use of effective communication and an understanding of developmental milestones.

General Case Management

• Utilize assessment skills and screening tools to triage families and determine appropriate services (case management, information and referral, parent education).
• Exhibit a working knowledge of community resources and provide appropriate referral to support access to social, educational, and health services.
• Serve as a liaison between the family, and community resources to support social emotional well-being, and family wellness.
• Participate in program events during traditional and non-traditional business hours to conduct outreach, build relationships, and enhance service access.
• Promote parental resilience and social connections through engagement opportunities (workshops, Parent Café, etc.)
• Provide education, resources, and developmental screening to increase parent’s knowledge of child development.
• Provide interpretation and/or translation support when appropriate.

Enhanced Care Management

• Enhanced Care Management (ECM):
• Provide services, most commonly face-to-face, to CenCal Health identified Populations of Focus including individuals and families at risk of experiencing homelessness, at risk for avoidable hospital and emergency department utilization, experiencing severe mental illness or substance use disorder, children and youth involved in child welfare, pregnant and postpartum individuals who are in the birth equity population of focus, and more.
• Provide the following seven services to participants:
• Outreach and Engagement
• Comprehensive Assessment and Care Management Planning
• Enhanced Coordination of Care
• Health Promotion
• Comprehensive Transitional Care
• Member and Family Supports
• Coordination of and referral to Community and Social Supports (see Community Supports below)
• Utilize assessment skills and screening tools to triage clients and determine appropriate services (ie. case management, information and referral, parent education, medical/health, transportation, housing and economic stability).
• Work in collaboration with care team to link clients to services to provide a continuum of care.
• Serve as a liaison between the client, care team and community resources to advocate for and support social emotional well-being, care goals, self-sufficiency, and overall wellness.
• Provide support, advocacy, and education for health services, including- obtaining or maintaining health insurance, scheduling appointments, filling out forms, treatment adherence, follow-up needs, health promotion, and self-management.

Community Supports (CS)

• In conjunction with ECM, support client with connecting to appropriate housing services, including- obtaining housing readiness documentation, navigating housing market and locations, engaging communication with landlord, filling out paperwork, and move-in process.
• Accompany and support clients for housing appointments and opportunities. Assist with communication with landlords as needed.
• Support clients with housing readiness through education, coaching, and obtaining necessary items to move in.
• Work with clients who are housing unstable or at risk around lease compliance, eviction prevention, and building independent living skills to maintain current housing.

Community Health Worker (CHW)

• Help identify social determinants of health impacting participant’s health and general well-being and assist in accessing services and community resources.
• Provide support, advocacy, and education for services needed, including- scheduling healthcare appointments, filling out forms, treatment adherence, client’s needs, health promotion and self-management.
• Serve as a liaison between clients, clinical care and social services to provide health education, address barriers to health care, health navigation, screening and assessment, and individual support or advocacy.
• Provide services to individual clients, families, or groups as needed.

Supervision

• Participate in one-on-one supervision with manager and other meetings as scheduled.
• Communicate regularly with the manager about all work-related issues or concerns that arise such as personnel matters, schools, or other community-based work sites.
• Participate and complete goals developed during one-on-one sessions and year-end evaluations.

Program Development, Compliance and Evaluation

• Your supervisor will provide you with productivity expectations for your position.
• Conduct pre and post screening including the setting of goals to support clients.
• Determine and evaluate strategies in working with clients to determine effectiveness.
• Participate in activities to evaluate the program’s effectiveness.
• Conduct regular data entry and maintain accurate program records.
• Develop and implement activities to meet the needs of the community.

Community Partnerships

• Participate in community events to promote FSA services to enhance visibility and build connections with community members. Events may be in the evenings or on weekends
• Maintain professional and collaborative relationships with community partners.
• Crisis response is not a primary job function; however, staff may be called upon to assist in a crisis.

FSA Team Member

• Actively maintain a shared work calendar in FSA’s Outlook that indicates work schedule.
• Participate in and attend FSA team and all-staff meetings and trainings, and other required events/activities.
• Attend professional development training courses, webinars, and other conferences.
• Participate in and support agency-wide initiatives and committees as assigned.
• Adhere to agency, policies, and procedures.
• Work collaboratively and respectfully with FSA staff members, community partners, and stakeholders.
• Promote an inclusive, welcoming, and trauma-informed environment for staff, clients, and community partners.
• Reflect, embody, and practice professionalism through behavior and language.
• Exemplify thoughtful and open communication with colleagues and community partners by providing constructive feedback about programs, staffing, and other matters related to working at FSA.
• Ability to act with discernment and maintain confidentiality. This is not limited to client records and databases but also includes verbal and written communication.
• Work with people of diverse backgrounds and exhibit cultural humility.
• Maintain regular attendance.
• Practice continuous learning and adaptability. Apply skills and knowledge for personal, professional, and organizational improvement.
• Other duties as assigned.

• Must have a working knowledge of trauma-informed care.
• Excellent written and communication skills required.
• Effective in facilitating community workshops and classes with participants of all ages and backgrounds.
• A professional attitude, a team player, and the ability to maintain confidentiality are necessary.
• Ability to have an empathetic interpersonal style to establish trusting relationships with children, parents and guardians, health professionals, and community organizations.
• Demonstrate knowledge of the following topics or willingness to learn about the following topics: parent education, developmental milestones, effective communication, overcoming obstacles to self-sufficiency, conflict management, and stress management.

• A bachelor’s degree is required OR an equivalent combination of education and/or 3+ years of progressive professional experience in the non-profit social service sector, or another related field.
• Bilingual (English/Spanish) required, trilingual in locally spoken indigenous language or sign language preferred.
• Demonstrated proficiency in Office 365, including MS Word, Excel, SharePoint, and Outlook. Ability to learn and apply knowledge and skills to several types of software.
• Valid automobile insurance and California Driver’s License.
• Reliable transportation to travel throughout Santa Barbara County.

$27-$32 per hour DOE

Non-Exempt

Santa Maria, Guadalupe, Lompoc, Santa Barbara, Carpinteria, County-Wide